Refund Policy
The Basics
At Aub’s Sweet Spot, our products are made to order using fresh ingredients and are prepared specifically for each customer. For this reason, all confirmed orders are generally non-refundable and non-returnable, except where otherwise determined by Aub’s Sweet Spot.
Cancellations & Order Changes
Cancellation requests or changes to an order must be submitted as soon as possible. We will make reasonable efforts to accommodate requests received before preparation has begun; however, cancellations or changes cannot be guaranteed once an order is in production.
Incorrect, Damaged, or Quality Related
If you receive an order that is incorrect, substantially damaged, or does not meet the agreed-upon order specifications, please contact Aub’s Sweet Spot within 24 hours of pickup or delivery. Please include your order details and photographs when applicable. We will review the matter and, at our discretion and where appropriate, may offer a replacement, store credit, or refund.
No-Show & Unclaimed Orders
Orders that are not picked up within the agreed-upon pickup window may be considered forfeited. Refunds will generally not be issued for missed or unclaimed orders.
Allergies & Dietary Restrictions
Customers are responsible for informing Aub’s Sweet Spot of any known allergies or dietary restrictions before placing an order. Because our kitchen handles common allergens, including gluten, we cannot guarantee an allergen-free environment or the absence of cross-contamination. Please review our allergen information and contact us with any questions before ordering.